We accept payments that can be processed via our secured PayPal checkout.
Once you have made your Y-Yo purchase online, you will receive an email confirmation along with a receipt. Once we receive the order and payment, your order will be shipped within 2 business days. In the rare and unlikely occasion that we are unable to ship your order in a timely fashion, you will be notified by us via the contact details you entered when placing the order. Deliveries are processed and sent out during business hours Monday-Friday.
We deliver Australia-wide for a flat rate of $8 via Australia Post. This service endeavours to deliver all orders within 2-7 business days of dispatch.
International purchases cost a flat rate of $35 and will be delivered via Australia Post or TNT couriers. Please allow 3-10 business days for the arrival of your delivery.
Y-Yo Australia cannot be held accountable for lost or stolen parcels. But in the unfortunate and unlikely circumstances, we will do our best to resolve any issue. When delivering parcels, it is up to the Australia Post contractor to decide whether or not they feel comfortable leaving a parcel at the delivery address, if the premises is unattended. We regret that this is beyond our control.
Please ensure that postage information is correct and detailed when placing an order to avoid any mishaps.
*Estimated delivery times are to be used as a guide only
RETURNS, REFUNDS AND EXCHANGES
If you have any issues with a recent purchase, please contact us immediately via our contact page outlining all relevant information so that we can resolve the issue promptly. Once we have spoken to you and approved your return, it must be delivered to us within 14 days. Please be aware of our policies, terms and conditions, before placing your order with us.
- Refunds and exchanges are not available on sale items or change of mind purchases, so please choose carefully. If you are unsure of a product from the description, please feel free to contact us with your query or first purchase a sample pack to get the most out of your purchase.
- All items returned must be in original condition as they were received. Please include your original invoice received with package.
- We reserve the right to decline refunds and returns where we see fit, regarding consumer law. In the unlikely event that an item arrives faulty or broken, please take clear photographs and contact us right away to ensure we resolve the issue in a timely manner. In the email, please detail all issues clearly. We may ask you to provide us with photographic evidence to support your claim. Items proven to be faulty (at no fault of our own) will be replaced immediately. If a replacement is not possible, a full refund will occur.
- Y-Yo Australia cannot be held responsible for any return items that are lost or damaged during transit. Please ensure that all returns are packaged correctly, to prevent any damage.
After 7 days (from delivery – to a max of 14 days from dispatch) all sales are final.
- All refunds will be credited to the original method of payment.
- International returns must be labelled with RETURN OF GOODS on the outside of the package. Please contact us before returning your order via post to ensure we can resolve the issue.